Refund Policy

We want you to be happy with eVendor. eVendor is a product of IC MKT Agency, a subsidiary of LAskill Digital Services Limited (“we”, “us”). This policy explains when we give refunds.

Free trial

Every new store gets a free trial of the Growth plan. No card is needed, so there is nothing to refund.

Plans

• If you are not happy with a plan, ask within 7 days of your first payment for that plan and we will refund it in full.
• Renewals and later payments are not refundable, except when we charged you by mistake or eVendor was unavailable for a long time because of a problem on our side.
• When a plan is refunded, the paid time is removed and the store moves to the free Starter plan.

Done for you setup

The setup fee is fully refundable until our team starts working on your store. Once work has started, it is not refundable. If we cannot finish your setup, we will refund you in full.

Referral credit

Payments made with eVendor credit are refunded as credit, not cash.

How to ask for a refund

Email support@evendor.shop from the email address on your account, with your payment reference from your receipt. We reply within 3 working days. Approved refunds go back to the original payment method through Flutterwave and usually arrive within 5 to 10 working days, depending on your bank.

Orders from stores

eVendor does not handle payments between stores and their customers. If you bought something from a store built with eVendor, contact that store directly about refunds.